COVERAGE

We are the first and only manufacturer in the professional audio industry to offer Total Warranty for all the products we make, throughout the first 2 years after the purchase. This is possible due to many factors: efficient designs, original electronic parts, qualified manpower and multiple verification/measuring points along our manufacturing processes. Our main motivation is the complete satisfaction of our customers!

DAMAGED PRODUCTS

The user of the TOTAL WARRANTY Program must send any damaged or defective equipment to our service center, located in California. The product should be properly packed and sent only through the following parcel office:

FEDEX
  • Get in touch with the Bunker Service Center. Our preferred communication method is Skype: bunker.techservice
  • You can also contact us anytime by e-mail: bunker.techservice@bunkeraudio.com.
  • It is very important to pack the returned product well and carefully because all damages caused by careless packing or poor protection of the product will not be covered by the Total Warranty Program.

If the customer chooses not to use the parcel office mentioned above, the TOTAL WARRANTY benefits won’t be effective.

TECHNICAL SERVICE AND CUSTOMER SUPPORT
+52(33) 3612 1667
+52(33) 3612 2330

Please contact our Technical Service and Support office, where we will gladly answer all your questions, in order to provide the best service for you. We are sure to be the best option on the market, so we are confident that our customers’ expectations are always fulfilled.

PROGRAM WILL NOT APPLY WHEN
  • High voltage connections are used (over 140 VAC).
  • The product has been immersed in water.
  • The product has been hit o has fallen down.
  • The product has been opened.
  • The damages are caused by transportation and poor protection or careless packing of the product. We recommend all customers to always keep the original package.
  • The product has been modified or repaired by someone else.
NOTE:
Once the warranty period has expired, ALL reparations will have a cost.
PRIVACY POLICY
2017 by Bunker Electronics SA de CV